10.2. System Frequently Asked Questions¶
- 10.2.1. Accessing the PMHC Minimum Data Set
- 10.2.1.1. What internet browser should I use?
- 10.2.1.2. How do I get started using the MDS?
- 10.2.1.3. How do I obtain access to the PMHC MDS?
- 10.2.1.4. What is required for the Letter of Authority?
- 10.2.1.5. When is a Letter of Authority required?
- 10.2.1.6. What can a user see in the MDS?
- 10.2.1.7. I do not have a work mobile. What do I do?
- 10.2.1.8. Can I invite different users by using the same mobile?
- 10.2.1.9. Can I pass on my username and password to my organisation’s IT person or evaluator if they are entering data?
- 10.2.1.10. Can I add an existing user to another PHN or Provider Organisation?
- 10.2.1.11. Why did I get this message when inviting a user - ‘An error occurred: Inviting user failed: An outstanding PMHC MDS invite exists’?
- 10.2.1.12. What should I do if a user didn’t receive the email invitation?
- 10.2.1.13. What should I do if a user didn’t receive the invitation SMS token?
- 10.2.1.14. What should I do if a user deleted the email invitation or the SMS token?
- 10.2.1.15. Can GPs or Mental Health Providers (MHPs) access the MDS to upload data themselves?
- 10.2.1.16. I’m a third-party software developer developing software to assist with uploading data to the MDS. Can I have an account to test my data uploads?
- 10.2.1.17. Can I have an account to test adding data and for training new staff?
- 10.2.1.18. I forgot my password. What do I do?
- 10.2.1.19. How can I update my user details?
- 10.2.1.20. How can I recover my password or username?
- 10.2.2. Entering data in the PMHC Minimum Data Set
- 10.2.2.1. What is the best way to manage the client key?
- 10.2.2.2. Can you suggest a best practice approach to managing client keys?
- 10.2.2.3. Why can’t we use the SLK as the client key?
- 10.2.2.4. How will the Master Client Index work?
- 10.2.2.5. How often should I enter data into the MDS?
- 10.2.2.6. Can I enter fictitious data as a part of testing?
- 10.2.2.7. How do I find or create a Client’s Statistical Linkage Key (SLK)?
- 10.2.2.8. How do I find what the Episode Key, Service Contact Key and Outcome Collection Occasion Key is?
- 10.2.2.9. How do I find what my Practitioner Key is?
- 10.2.2.10. How can I edit a record’s identifying key?
- 10.2.2.11. How do I enter a referral?
- 10.2.2.12. How do I enter a K10+, or K5, or SDQ?
- 10.2.2.13. How can I delete a record I incorrectly entered?
- 10.2.2.14. Can I go back and enter information if I don’t have it at the time?
- 10.2.2.15. Do I enter a Service Contact when a client doesn’t show up for the session?
- 10.2.2.16. If the client is referred elsewhere (e.g. not suitable for this service) should this be recorded?
- 10.2.2.17. Why is an episode showing as uncommenced?
- 10.2.2.18. How can I close an episode?
- 10.2.2.19. What do I do if the GP / mental health provider has not given an answer to one or more questions in the minimum dataset?
- 10.2.2.20. What are the options where the information collected does not fit into the available fields?
- 10.2.2.21. The PHMC MDS specifications seems limited. Can we capture and record additional data?
- 10.2.2.22. Where do I enter MHNIPS data collection?
- 10.2.2.23. How can I capture client services under the 2020 Australian Government Mental Health Response to Bushfire Trauma?
- 10.2.2.24. I have an error message but no idea what it means or how to fix it. What should I do?
- 10.2.3. Uploading data
- 10.2.3.1. How do I obtain a template to upload my data to the MDS?
- 10.2.3.2. What do I do if I have collected the data in Excel or Access?
- 10.2.3.3. Should an upload file only contain new or changed data or should it contain all cumulative data from the start of service delivery?
- 10.2.3.4. How can I edit a record I have previously uploaded?
- 10.2.3.5. How can I delete a record I have previously uploaded?
- 10.2.3.6. How can I review why the status of my upload file shows error?
- 10.2.3.7. How can I view my uploaded data?
- 10.2.3.8. How do I upload the individual CSV files?
- 10.2.3.9. How do I fix upload file errors?
- 10.2.3.10. How do I fix data errors in an upload?
- 10.2.3.11. Has my data uploaded if my file has an error status?
- 10.2.3.12. Will valid data be accepted if there are errors in the file?
- 10.2.3.13. If validation rules change how will you treat legacy data?
- 10.2.3.14. I am receiving an upload error that has a code that is not in my records. What should I do now?
- 10.2.3.15. I am receiving an unknown error in my records. How can I fix this?
- 10.2.3.16. Why am I receiving an error saying I don’t have permission to upload organisation data?
- 10.2.3.17. Why am I receiving an error saying ‘Could not find worksheet [Name]’?
- 10.2.3.18. Why am I receiving an error saying ‘Column [Name] is not valid’?
- 10.2.3.19. Why am I receiving an error saying ‘Organisation_path is not valid on row ….’?
- 10.2.3.20. Why am I receiving an error saying ‘PMHC MDS does not support version 1’?
- 10.2.3.21. Why am I receiving an error saying ‘Column [Name] is required on row …’?
- 10.2.3.22. Why am I receiving an error saying ‘Invalid file …’?
- 10.2.3.23. Why am I receiving an error saying ‘Could not parse worksheet [Name]: Bad request at …’?
- 10.2.4. Capturing additional data
- 10.2.5. Checking data
- 10.2.6. Storing data relating to the minimum dataset system
- 10.2.7. YES-PHN survey
- 10.2.7.1. What is the YES-PHN survey?
- 10.2.7.2. How do I obtain a template to upload YES-PHN invitations via the MDS?
- 10.2.7.3. How do I upload the individual CSV files?
- 10.2.7.4. What data should be in a YES-PHN invitations upload file only?
- 10.2.7.5. Is there an example YES-PHN invitations upload file?
- 10.2.7.6. How can I edit an incorrect episode records?
- 10.2.7.7. How do I enter my organisation when uploading?
- 10.2.7.8. How can I delete a record I have previously uploaded?
- 10.2.7.9. How can I review why the status of my upload file shows error?
- 10.2.7.10. How can I check my data has uploaded?
- 10.2.7.11. How do I fix upload file errors?
- 10.2.7.12. How do I fix data errors in an upload?
- 10.2.7.13. Has my data uploaded if my file has an error status?
- 10.2.7.14. Will valid data be accepted if there are errors in the file?
- 10.2.7.15. Why am I receiving an error with my Episode Key when I downloaded the data from the PMHC MDS?
- 10.2.7.16. I am receiving an upload error that has a code that is not in my records. What should I do now?
- 10.2.7.17. I am receiving an unknown error in my records. How can I fix this?
- 10.2.7.18. Why am I receiving an error saying ‘Could not find worksheet [Name]’?
- 10.2.7.19. Why am I receiving an error saying ‘Column [Name] is not valid’?
- 10.2.7.20. Why am I receiving an error saying ‘Column [Name] is required on row …’?
- 10.2.7.21. Why am I receiving an error saying ‘Invalid file …’?
- 10.2.7.22. Why am I receiving an error saying ‘Could not parse worksheet [Name]: Bad request at …’?
- 10.2.8. Development of the PMHC Minimum Data Set
- 10.2.9. PMHC mailing list
- 10.2.9.1. How can I be advised of any changes to the MDS?
- 10.2.9.2. I have an MDS account but don’t receive update emails.
- 10.2.9.3. I no longer wish to receive PMHC update emails. How can I be removed from the list?
- 10.2.9.4. I am a third-party software developer developing code to assist with uploading data to the MDS. Can I be informed of updates to the MDS?
- 10.2.10. Getting Help