9.3. Frequently Asked Questions Change log

9.3.1. 16/12/2021

9.3.1.1. System - Data Entry FAQs

• Updated How do I find or create a Client’s Statistical Linkage Key (SLK)?

9.3.1.2. System - Uploading data

• Updated Why am I receiving an error saying ‘PMHC MDS does not support version 1’?

9.3.1.3. System - YES-PHN FAQs

• Added a section YES-PHN survey

9.3.1.4. System - Access FAQs

• Updated What is required for the Letter of Authority?
• Added When is a Letter of Authority required?
• Updated What internet browser should I use?

9.3.2. 29/04/2020

9.3.2.1. System - Access FAQs

• Updated Why did I get this message when inviting a user - ‘An error occurred: Inviting user failed: An outstanding PMHC MDS invite exists’?
• Updated What should I do if a user didn’t receive the email invitation?
• Updated What should I do if a user didn’t receive the invitation SMS token?
• Updated What should I do if a user deleted the email invitation or the SMS token?

9.3.3. 20/1/2020

9.3.3.1. System - Data Entry FAQs

• Added the question How can I capture client services under the 2020 Australian Government Mental Health Response to Bushfire Trauma?

9.3.4. 28/10/2019

9.3.4.1. System - Development FAQs

• Added a section Suggesting changes

9.3.5. 21/06/2019

9.3.5.1. System - Data Entry FAQs

• Updated the question How do I enter a K10+, or K5, or SDQ?

9.3.6. 8/4/2019

9.3.6.1. System - Development FAQs

• Updated the section Development of the PMHC Minimum Data Set

9.3.7. 14/3/2019

9.3.7.1. System - Uploading data

• Added the question Why am I receiving an error saying I don’t have permission to upload organisation data?
• Updated the question How do I fix upload file errors?
• Moved error messages from the Upload User Guide to Uploading Data FAQs

9.3.7.2. System - Checking Data FAQs

• Added the question How can I run a report?
• Added the question How can I view the rules of a report?
• Added the question What are the types of system reports?

9.3.7.3. System - Development FAQs

• Updated the section Development of the PMHC Minimum Data Set

9.3.8. 11/9/2018

9.3.8.1. System - Access FAQs

• Updated the question to How do I get started using the MDS?

9.3.8.2. System - Development FAQs

• Updated the section Development of the PMHC Minimum Data Set

9.3.9. 23/7/2018

9.3.9.1. System - Development FAQs

• Updated the question to Reporting - Development of the PMHC Minimum Data Set

9.3.10. 13/3/2018

9.3.10.1. Concepts Processes - Specific Data Items and Definitions

• Added the question One episode of care at a time: We have clients who are receiving treatment at multiple programs and require multiple episodes with different ‘Principal Focus of Treatment Plan’. The PMHC MDS only allows one episode at a time for each client, defined at the level of the provider organisation. What do we do?

9.3.10.2. System - Development FAQs

• Updated the question to Reporting

9.3.11. 19/1/2018

9.3.11.1. Concepts Processes - Outcome Measures FAQs

• Fixed a spelling error in K5 for Aboriginal and Torres Strait Islander population

9.3.12. 22/12/2017

9.3.12.1. System - Development FAQs

• Updated the question to Reporting

9.3.13. 08/12/2017

9.3.13.1. System - Data Entry FAQs

• Added the question How can I close an episode?
• Updated the question How do I enter a referral?

9.3.14. 20/11/2017

9.3.14.1. System - Data Entry FAQs

• Updated the question How can I delete a record I incorrectly entered?
• Updated the question How can I edit a record’s identifying key?

9.3.14.2. System - Upload FAQs

• Updated the question How can I delete a record I have previously uploaded?

9.3.14.3. System - Development FAQs

• Updated the question to Data Entry Interface

9.3.15. 03/10/2017

9.3.15.1. System - Data Entry FAQs

• Updated the question Do I enter a Service Contact when a client doesn’t show up for the session?
• Updated the question How do I enter a K10+, or K5, or SDQ?

9.3.15.2. System - Uploading data FAQs

• Added the question I am receiving an upload error that has a code that is not in my records. What should I do now?
• Added the question I am receiving an unknown error in my records. How can I fix this?

9.3.16. 12/9/2017

9.3.16.1. System - Uploading data FAQs

• Added the section Should an upload file only contain new or changed data or should it contain all cumulative data from the start of service delivery?
• Removed the section ‘Should an upload file include all service contacts and measures for an episode every time?’
• Removed the section ‘Do I need to include all service contacts and measures for an episode in an file?’
• Added the section Will valid data be accepted if there are errors in the file?

9.3.17. 30/8/2017

9.3.17.1. System - Data Entry FAQs

• Updated the question What is the best way to manage the client key?
• Updated the question Can you suggest a best practice approach to managing client keys?
• Updated the question How will the Master Client Index work?
• Added the question How do I find or create a Client’s Statistical Linkage Key (SLK)?
• Added the question How do I enter a referral?
• Added the question How do I enter a K10+, or K5, or SDQ?
• Added the question Do I enter a Service Contact when a client doesn’t show up for the session?
• Added the question If the client is referred elsewhere (e.g. not suitable for this service) should this be recorded?
• Added the question I have an error message but no idea what it means or how to fix it. What should I do?
• Added the question How do I find what my Practitioner Key is?
• Added the question How do I find what the Episode Key, Service Contact Key and Outcome Collection Occasion Key is?
• Added the question How can I delete a record I incorrectly entered?
• Added the question How can I edit a record’s identifying key?

9.3.17.2. System - Development FAQs

• Updated the section Development of the PMHC Minimum Data Set

9.3.17.3. System - Upload FAQs

• Added the question ‘Do I need to include all service contacts and measures for an episode in an file?’
• Added the question How can I edit a record I have previously uploaded?
• Added the question How can I view my uploaded data?
• Added the question How can I delete a record I have previously uploaded?
• Added the question How do I upload the individual CSV files?
• Added the question How do I fix upload file errors?
• Added the question How do I fix data errors in an upload?
• Added the question Has my data uploaded if my file has an error status?

9.3.18. 28/7/2017

9.3.18.1. System - Development FAQs

• Updated the section Development of the PMHC Minimum Data Set

9.3.19. 26/6/2017

9.3.19.1. System - Development FAQs

• Updated the section Development of the PMHC Minimum Data Set
• Removed the question What features will be included in Stage Two development?
• Added the section Reporting

9.3.20. 21/6/2017

9.3.20.1. System - Development FAQs

• Updated the question to Data Entry Interface

9.3.21. 6/7/2017

9.3.21.1. System - Data Entry FAQs

• Added the question to Why is an episode showing as uncommenced?

9.3.21.2. System - Development FAQs

• Added the question to Data Entry Interface
• Added the question to Master Client Index

9.3.21.3. System - Upload FAQs

• Added the question to How can I review why the status of my upload file shows error?

9.3.22. 1/5/2017

9.3.22.1. System - Data Entry FAQs

• Refined the answer to Can I go back and enter information if I don’t have it at the time?

9.3.22.2. System - Development FAQs

• Refined the answer to When is Stage Two of development going to be implemented?

9.3.23. 10/3/2017

9.3.23.1. Concepts Processes - Outcome Measures FAQs

• Refined the answer to MHNIP outcome measures

9.3.23.2. Concepts Processes - Scope FAQs

• Added the question Are services previously delivered under MHNIP expected to collect the PHMC MDS?

9.3.23.3. System - Access FAQs

• Added the question I do not have a work mobile. What do I do?
• Added the question Are services previously delivered under MHNIP expected to collect the PHMC MDS?
• Added the question Can I invite different users by using the same mobile?
• Refined the answer to What can a user see in the MDS?
• Added the question What should I do if a user didn’t receive the email invitation?
• Added the question Can I add an existing user to another PHN or Provider Organisation?
• Added the question Why did I get this message when inviting a user - ‘An error occurred: Inviting user failed: An outstanding PMHC MDS invite exists’?
• Added the question What should I do if a user didn’t receive the email invitation?
• Added the question What should I do if a user didn’t receive the invitation SMS token?
• Added the question What should I do if a user deleted the email invitation or the SMS token?
• Refined the question I’m a third-party software developer developing software to assist with uploading data to the MDS. Can I have an account to test my data uploads?

9.3.23.4. System - Data Entry FAQs

• Added the question Can I enter fictitious data as a part of testing?
• Added the question Where do I enter MHNIPS data collection?
• Added the question Can the PMHC MDS capture and record additional data?
• Added the question Why can’t we use the SLK as the client key?

9.3.23.5. System - Development FAQs

• Added the question When is Stage Two of development going to be implemented?
• Added the question What features will be included in Stage Two development?

9.3.23.6. System - Uploading FAQs

• Added the question How can I view my uploaded data?

9.3.24. 8/2/2017

• Made the ‘Department response to issues raised by PHNs’ document the Concepts and Processes Frequently Asked Questions subsection in the online Frequently Asked Questions
• Moved the current Frequently Asked Questions section into the System Frequently Asked Questions subsection in the online Frequently Asked Questions