10.3. Frequently Asked Questions Change log¶
10.3.1. 06/05/2025¶
- Removed user mobile device related questions
10.3.2. 16/12/2021¶
10.3.2.1. System - Data Entry FAQs¶
10.3.2.2. System - Uploading data¶
10.3.2.3. System - YES-PHN FAQs¶
- Added a section YES-PHN survey
10.3.2.4. System - Access FAQs¶
10.3.3. 29/04/2020¶
10.3.5. 28/10/2019¶
10.3.5.1. System - Development FAQs¶
- Added a section Suggesting changes
10.3.6. 21/06/2019¶
10.3.6.1. System - Data Entry FAQs¶
- Updated the question How do I enter a K10+, or K5, or SDQ?
10.3.7. 8/4/2019¶
10.3.7.1. System - Development FAQs¶
- Updated the section Development of the PMHC Minimum Data Set
10.3.8. 14/3/2019¶
10.3.8.1. System - Uploading data¶
- Added the question Why am I receiving an error saying I don’t have permission to upload organisation data?
- Updated the question How do I fix upload file errors?
- Moved error messages from the Upload User Guide to Uploading Data FAQs
10.3.8.2. System - Checking Data FAQs¶
- Added the question How can I run a report?
- Added the question How can I view the rules of a report?
- Added the question What are the types of system reports?
10.3.8.3. System - Development FAQs¶
- Updated the section Development of the PMHC Minimum Data Set
10.3.9. 11/9/2018¶
10.3.9.1. System - Access FAQs¶
- Updated the question to How do I get started using the MDS?
10.3.9.2. System - Development FAQs¶
- Updated the section Development of the PMHC Minimum Data Set
10.3.10. 23/7/2018¶
10.3.10.1. System - Development FAQs¶
- Updated the question to Reporting - Development of the PMHC Minimum Data Set
10.3.12. 19/1/2018¶
10.3.12.1. Concepts Processes - Outcome Measures FAQs¶
- Fixed a spelling error in K5 for Aboriginal and Torres Strait Islander population
10.3.14. 08/12/2017¶
10.3.14.1. System - Data Entry FAQs¶
- Added the question How can I close an episode?
- Updated the question How do I enter a referral?
10.3.15. 20/11/2017¶
10.3.15.1. System - Data Entry FAQs¶
- Updated the question How can I delete a record I incorrectly entered?
- Updated the question How can I edit a record’s identifying key?
10.3.15.2. System - Upload FAQs¶
- Updated the question How can I delete a record I have previously uploaded?
10.3.15.3. System - Development FAQs¶
- Updated the question to YES-PHN Survey Reports
10.3.16. 03/10/2017¶
10.3.16.1. System - Data Entry FAQs¶
- Updated the question Do I enter a Service Contact when a client doesn’t show up for the session?
- Updated the question How do I enter a K10+, or K5, or SDQ?
10.3.16.2. System - Uploading data FAQs¶
10.3.17. 12/9/2017¶
10.3.17.1. System - Uploading data FAQs¶
- Added the section Should an upload file only contain new or changed data or should it contain all cumulative data from the start of service delivery?
- Removed the section ‘Should an upload file include all service contacts and measures for an episode every time?’
- Removed the section ‘Do I need to include all service contacts and measures for an episode in an file?’
- Added the section Will valid data be accepted if there are errors in the file?
10.3.18. 30/8/2017¶
10.3.18.1. System - Data Entry FAQs¶
- Updated the question What is the best way to manage the client key?
- Updated the question Can you suggest a best practice approach to managing client keys?
- Updated the question How will the Master Client Index work?
- Added the question How do I find or create a Client’s Statistical Linkage Key (SLK)?
- Added the question How do I enter a referral?
- Added the question How do I enter a K10+, or K5, or SDQ?
- Added the question Do I enter a Service Contact when a client doesn’t show up for the session?
- Added the question If the client is referred elsewhere (e.g. not suitable for this service) should this be recorded?
- Added the question I have an error message but no idea what it means or how to fix it. What should I do?
- Added the question How do I find what my Practitioner Key is?
- Added the question How do I find what the Episode Key, Service Contact Key and Outcome Collection Occasion Key is?
- Added the question How can I delete a record I incorrectly entered?
- Added the question How can I edit a record’s identifying key?
10.3.18.2. System - Development FAQs¶
- Updated the section Development of the PMHC Minimum Data Set
10.3.18.3. System - Upload FAQs¶
- Added the question ‘Do I need to include all service contacts and measures for an episode in an file?’
- Added the question How can I edit a record I have previously uploaded?
- Added the question How can I view my uploaded data?
- Added the question How can I delete a record I have previously uploaded?
- Added the question How do I upload the individual CSV files?
- Added the question How do I fix upload file errors?
- Added the question How do I fix data errors in an upload?
- Added the question Has my data uploaded if my file has an error status?
10.3.19. 28/7/2017¶
10.3.19.1. System - Development FAQs¶
- Updated the section Development of the PMHC Minimum Data Set
10.3.20. 26/6/2017¶
10.3.20.1. System - Development FAQs¶
- Updated the section Development of the PMHC Minimum Data Set
- Removed the question What features will be included in Stage Two development?
- Added the section Reporting
10.3.21. 21/6/2017¶
10.3.21.1. System - Development FAQs¶
- Updated the question to YES-PHN Survey Reports
10.3.22. 6/7/2017¶
10.3.22.1. System - Data Entry FAQs¶
- Added the question to Why is an episode showing as uncommenced?
10.3.22.2. System - Development FAQs¶
- Added the question to YES-PHN Survey Reports
- Added the question to Master Client Index
10.3.22.3. System - Upload FAQs¶
- Added the question to How can I review why the status of my upload file shows error?
10.3.23. 1/5/2017¶
10.3.23.1. System - Data Entry FAQs¶
- Refined the answer to Can I go back and enter information if I don’t have it at the time?
10.3.24. 10/3/2017¶
10.3.24.1. Concepts Processes - Outcome Measures FAQs¶
- Refined the answer to MHNIP outcome measures
10.3.24.2. Concepts Processes - Scope FAQs¶
10.3.24.3. System - Access FAQs¶
- Added the question Are services previously delivered under MHNIP expected to collect the PHMC MDS?
- Refined the answer to What can a user see in the MDS?
- Added the question What should I do if a user didn’t receive the email invitation?
- Added the question Can I add an existing user to another PHN or Provider Organisation?
- Added the question Why did I get this message when inviting a user - ‘An error occurred: Inviting user failed: An outstanding PMHC MDS invite exists’?
- Added the question What should I do if a user didn’t receive the email invitation?
- Refined the question I’m a third-party software developer developing software to assist with uploading data to the MDS. Can I have an account to test my data uploads?
10.3.24.4. System - Data Entry FAQs¶
- Added the question Can I enter fictitious data as a part of testing?
- Added the question Where do I enter MHNIPS data collection?
- Added the question Can the PMHC MDS capture and record additional data?
- Added the question Why can’t we use the SLK as the client key?
10.3.24.5. System - Uploading FAQs¶
- Added the question How can I view my uploaded data?
10.3.25. 8/2/2017¶
- Made the ‘Department response to issues raised by PHNs’ document the Concepts and Processes Frequently Asked Questions subsection in the online Frequently Asked Questions
- Moved the current Frequently Asked Questions section into the System Frequently Asked Questions subsection in the online Frequently Asked Questions