1. Home, Sign-in & Passwords

To use the PMHC MDS navigate to https://pmhc-mds.net.

The first page you will see is the Home page. The home page shows you the most recent announcements made via the PMHC mailing list.

An announcements archive link is now available on the Home tab under the three most recent announcements - Click View Archive to view all the PMHC MDS announcements.

1.1. Access to the PMHC MDS

To access the PMHC MDS, you’ll need a Logicly account, which you’ll create when accepting a PMHC MDS invitation.

A user with the User Management role in the PMHC MDS can manage access for new and existing users in their organisation.

If unsure who has this role at for organisation, please contact support@pmhc-mds.com and confirm your commissioning PHN name to enable us to search for these details.

1.2. Accepting an invitation to become a PMHC MDS User

To become a PMHC MDS user you will be sent an PMHC invitation which will enable you to set up a Logicly account.

For more information, follow the the steps outlined at Accepting a Logicly account invitation

1.3. Logging In

After navigating to https://pmhc-mds.net/, click Sign in.

This will open a window to log in. Enter your email address and click Continue.

On the next window, enter then your password and click Continue.

To maintain compliance with current best practices in security policy, Multi Factor Authentication (MFA) has been implemented for user access to the PMHC MDS. On first log in you will be prompted to set up MFA. For assistance in setting up and using MFA, follow the Logicly details at MFA documentation .

1.4. Logging Out

Logout by:

1. Clicking on the button to the right of the menubar that says Logged in as [Name]

2. Click Logout from the options that open

We strongly encourage users to logout when they have completed their tasks.

Please note - the PMHC MDS will automatically log users out after 15 minutes of inactivity. You will see a pop up box that provides a countdown feature prior to automatically logging out the idle user.

The login screen will confirm when an auto-logout has occurred to an idle user.

1.5. Updating your details

If your email address has changed, it is important that you update your account. These instructions require you to have a working login which you know. Ensure you are logged in to proceed.

If you are unable to login and need your email address updated to regain access then follow the instructions under Request your details be updated.

To edit your details:

1. Click the button to the right of the menubar that says Logged in as [Name]

2. From the menu that opens, click Profile

3. You will be taken to the Profile Management page

4. Login using your PMHC MDS email and password

5. You will see the Manage Details page

   

• To update your name, click the Change personal details link

• To update your primary email address, click the Change email address link

• To update your backup email address, click the Change backup email address link

• Please note: The last section on the page, Password lifetime, tells you when you last changed your password and when it will expire. Passwords must be changed every year. See :Passwords Requirements

6. Once you have entered your changed details, click Submit (Please note: you can only change one contact detail at a time)

7. An email with further instructions will be sent from noreply@logicly.com.au to the email address the PMHC MDS has on file for the user. (Please note: This information will be sent to both the old and the new details to confirm the change)

   

8. Open the email sent from noreply@logicly.com.au and open the link in the email

   

9. The screen will confirm the update has been completed.

   

1.6. Request your details be updated

If you can’t access your profile, contact the PMHC Helpdesk so that your records can be updated. When contacting the PMHC Helpdesk you will be asked to arrange for a letter of authority stating the change(s) you require.

1.7. Passwords Requirements

As required by the Australian Government’s Protective Security Policy Framework passwords must be changed every twelve months. If you do not change your password it will expire and you will not be able to login to the system without resetting your password.

Passwords must:

Use a strong random password or a passphrase. In either case this must be at least 14 characters. Random passwords are best suited to users relying on a password manager as they can be generated by the password manager and need not be remembered. Use a passphrase if it must be remembered.

When using a passphrase ensure that they aren’t easily guessable by:

• Using at least 4 random words. e.g. “magpie knuckle asteroid penance”

• Not using a list of categorised words. e.g. “apple kiwi melon pear”

• Not using a real sentence in a natural language. e.g. “The quick brown fox”

• Not using well known phrases such as those constructed from song lyrics, movies, literature or any other publicly available material. e.g. “super califragilistic expialidocious”

Please note: Users will be reminded via an email sent from noreply@logicly.com.au 14 days prior to their password expiry date, and on PMHC MDS login 7 days prior to their password expiry - See Password Expiry Notifications.

If a password expires the user will not be able to access the PMHC MDS until they reset their password - See Forgotten or Expired Password.

1.8. Password Expiry Notifications

As required by the Australian Government’s Protective Security Policy Framework passwords must be changed every twelve months.

Users will be reminded via an email sent from noreply@logicly.com.au each day for 14 days prior to their password expiry date, and will also be reminded on PMHC MDS login 7 days prior to their password expiry.

It is quicker to reset your password before it expires. Passwords can be reset by clicking the password reset link, which will open https://auth.logicly.com.au/. This link can be accessed in one of two ways:

1. Either on the password reminder email; or

   

2. Under the PMHC MDS login click the Sign in button.

   

When your profile management page opens, you will be shown this screen:

Please note: If you see the message “Password unacceptably weak” after entering your new password, the password is not of sufficient complexity. Please check the password requirements. (Current users have indicated they find it easier to create a password that is 13 or more characters to avoid the complexity requirements). Iif you receive a message that your current password is incorrect, please reset your password through the link, Forgotten or Expired Password.

1. Click Submit

2. You will receive confirmation when your new password has been successfully saved

   

3. Log out of the profile management page

4. Navigate back to the PMHC MDS https://pmhc-mds.com/ and sign in

1.9. Forgotten or Expired Password

As required by the Australian Government’s Protective Security Policy Framework passwords must be changed every three months. If you do not change your password it will expire and you will not be able to login to the system without resetting your password.

If you have forgotten your password or it has expired:

1. Navigate to https://pmhc-mds.net/

2. Click Forgot Password? (next to Sign in button)

   

3. You will be prompted to enter your email address or user name recorded for the PMHC MDS

4. Click the I’m not a robot checkbox

5. Click Submit

6. An email with further instructions will be sent from support@logicly.com.au to the email address the PMHC MDS has on file for the user

7. You will be prompted to enter your email address again

8. An email with further instructions will be sent from noreply@logicly.com.au to the email address the PMHC MDS has on file for the user. Additionally, if you have set a backup email, then an email will also be sent there.

   

9. Open the email sent from noreply@logicly.com.au and open the link in the email

   

10. This will open the Password reset window

11. Enter your new password

12. Confirm you new password

13. Click Submit

14. Your password will be reset

15. Logout of the profile management page

16. Navigate back to https://pmhc-mds.com/ and sign in

1.10. Account Blocked

To ensure security, the system blocks users who make too many incorrect attempts to access their account on the PMHC MDS.

When this ocurrs, an automated email will be sent to the email address the PMHC MDS has on file for the user.

1. Open the “Account blocked” email sent from support@logicly.com.au and follow the instructions in that email to unblock your account

   

2. If your IP address is displayed correctly, click the Unblock button

The system will confirm if the unblock was successful.

Please note: Reset your password before attempting to log in again - See Forgotten or Expired Password.