1. Home, Sign-in & Passwords

To use the PMHC MDS navigate to https://pmhc-mds.net.

The first page you will see is the Home page. The home page shows you the most recent announcements made via the PMHC mailing list.

PMHC MDS Home Page

An announcements archive link is now available on the Home tab under the three most recent announcements - Click View Archive to view all the PMHC MDS announcements.

1.1. Accepting an invitation to become a PMHC MDS User

To become a PMHC MDS user you will be sent an invitation by email and a verification code via SMS. In order to gain access to the PMHC MDS you will need to accept this invitation within 7 days, by following these steps:

PMHC MDS Invitation Email

  1. Click on the link contained in the email. You will be shown a page where you will need to input the SMS you have been sent

    PMHC MDS Verify User

  2. Input your verification code

  3. Click Submit

  4. You will be prompted to enter a new password

Please note: This is a single use token - please don’t navigate away from this page until you have successfully set your password.

PMHC MDS Activate Account

  1. Enter your password

  2. Confirm your password

  3. Click Submit

  4. Your account will be activated

    PMHC MDS Account Activated

  5. Navigate to https://pmhc-mds.net/ and follow the Logging In instructions

1.2. Logging In

After navigating to https://pmhc-mds.net/, click Sign in.

PMHC MDS Sign In Step 1

This will open a window to log in. Enter your email address and click Continue.

PMHC MDS Sign In Step 2

On the next window, enter then your password and click Continue.

To maintain compliance with current best practices in security policy, Multi Factor Authentication (MFA) is in the process of being implemented for user access to the PMHC MDS. It is being iteratively rolled out to specific user groups. Please refer to the MFA documentation for assistance in setting up and using MFA.

PMHC MDS Backup Email

The backup email address is used when resetting your password. If you forget your password an email is sent to both your primary email address and your backup email address. This allows you to regain access to your account in the event that you no longer have access to your primary email address.

  1. Click Set a backup email now

  2. This will open the Manage details page

    PMHC MDS Setting Backup Email

  3. Under Manage Security Credentials there is an ‘Email address’ field

  4. Enter your backup email, in the email address field, under Manage Security Credentials

  5. Click Submit

    PMHC MDS Backup Email Success message

  6. You now need to confirm your email address. You will be sent an email to the address you specified and an SMS to the mobile phone number on record. Please follow the link in the email and enter the code that was sent to your mobile

    PMHC MDS User Verification

  7. Click Submit

  8. Your backup email is now confirmed

    PMHC MDS Confirm Update Email

  9. Navigate back to https://pmhc-mds.net/ and sign in

  10. The interface you will be able to access after login will depend upon the Users Roles you have been assigned

1.3. Logging Out

Logout by:

  1. Clicking on the button to the right of the menubar that says Logged in as [Name]
  2. Click Logout from the options that open

We strongly encourage users to logout when they have completed their tasks.

Please note - the PMHC MDS will automatically log users out after 15 minutes of inactivity. You will see a pop up box that provides a countdown feature prior to automatically logging out the idle user.

PMHC MDS Auto Log Out Count Down

The login screen will confirm when an auto-logout has occurred to an idle user.

PMHC MDS Auto Log Out Confirmation

1.4. Updating your details

If your email address or mobile number has changed, it is important that you update your account. These instructions require you to have a working login which you know. Ensure you are logged in to proceed.

If you are unable to login and need your mobile phone number and/or email address updated to regain access then follow the instructions under Request your details be updated.

To edit your details:

  1. Click the button to the right of the menubar that says Logged in as [Name]
  2. From the menu that opens, click Profile
  3. You will be taken to the Profile Management page
  4. Login using your PMHC MDS email and password
PMHC MDS Manage Details

  1. You will see the Manage Details page

    PMHC MDS Manage Details
  • To update your name, click the Change personal details link
  • To update your primary email address, click the Change email address link
  • To update your backup email address, click the Change backup email address link
  • To update your mobile phone number, click the Change mobile phone number link
  • Please note: The last section on the page, Password lifetime, tells you when you last changed your password and when it will expire. Passwords must be changed every 90 days. See :Passwords Requirements

  1. Once you have entered your changed details, click Submit (Please note: you can only change one contact detail at a time)

  2. An email with further instructions will be sent from noreply@logicly.com.au to the email address the PMHC MDS has on file for the user. An SMS with a verification code will also be sent to the mobile phone number on record. (Please note: This infromation will be sent to both the old and the new details to confirm the change)

    PMHC MDS Reset Password Request

  3. Open the email sent from noreply@logicly.com.au and open the link in the email

    PMHC MDS Reset Password Email

  4. Enter the verification code you were sent via SMS

    PMHC MDS User Verification

  5. Click Submit

1.5. Request your details be updated

If you can’t access your profile, contact the PMHC Helpdesk so that your records can be updated. When contacting the PMHC Helpdesk you will be asked to arrange for a letter of authority stating the change(s) you require.

1.6. Passwords Requirements

As required by the Australian Government’s Protective Security Policy Framework passwords must be changed every twelve months. If you do not change your password it will expire and you will not be able to login to the system without resetting your password.

Passwords must:

Use a strong random password or a passphrase. In either case this must be at least 14 characters. Random passwords are best suited to users relying on a password manager as they can be generated by the password manager and need not be remembered. Use a passphrase if it must be remembered.

When using a passphrase ensure that they aren’t easily guessable by:

  • Using at least 4 random words. e.g. “magpie knuckle asteroid penance”
  • Not using a list of categorised words. e.g. “apple kiwi melon pear”
  • Not using a real sentence in a natural language. e.g. “The quick brown fox”
  • Not using well known phrases such as those constructed from song lyrics, movies, literature or any other publicly available material. e.g. “super califragilistic expialidocious”

Please note: Users will be reminded via an email sent from noreply@logicly.com.au 14 days prior to their password expiry date, and on PMHC MDS login 7 days prior to their password expiry - See Password Expiry Notifications.

If a password expires the user will not be able to access the PMHC MDS until they reset their password - See Forgotten or Expired Password.

1.7. Password Expiry Notifications

As required by the Australian Government’s Protective Security Policy Framework passwords must be changed every twelve months.

Users will be reminded via an email sent from noreply@logicly.com.au each day for 14 days prior to their password expiry date, and will also be reminded on PMHC MDS login 7 days prior to their password expiry.

It is quicker to reset your password before it expires. Passwords can be reset by clicking the password reset link, which will open https://auth.logicly.com.au/. This link can be accessed in one of two ways:

  1. Either on the password reminder email; or

    PMHC MDS Resetting Password

  2. Under the PMHC MDS login click the Sign in button.

    PMHC MDS Resetting Password

When your profile management page opens, you will be shown this screen:

PMHC MDS Resetting Password

Please note: If you see the message “Password unacceptably weak” after entering your new password, the password is not of sufficient complexity. Please check the password requirements. (Current users have indicated they find it easier to create a password that is 13 or more characters to avoid the complexity requirements). Iif you receive a message that your current password is incorrect, please reset your password through the link, Forgotten or Expired Password.

  1. Click Submit

  2. You will receive confirmation when your new password has been successfully saved

    PMHC MDS Password Reset Success

  3. Log out of the profile management page

  4. Navigate back to the PMHC MDS https://pmhc-mds.com/ and sign in

1.8. Forgotten or Expired Password

As required by the Australian Government’s Protective Security Policy Framework passwords must be changed every three months. If you do not change your password it will expire and you will not be able to login to the system without resetting your password.

PMHC MDS Wrong Username or Password

If you have forgotten your password or it has expired:

  1. Navigate to https://pmhc-mds.net/

  2. Click Forgot Password? (next to Sign in button)

    PMHC MDS Resetting Password

  3. You will be prompted to enter your email address or user name recorded for the PMHC MDS

  4. Click the I’m not a robot checkbox

  5. Click Submit

  6. An email with further instructions will be sent from support@logicly.com.au to the email address the PMHC MDS has on file for the user

  7. You will be prompted to enter your email address again

  8. An email with further instructions will be sent from noreply@logicly.com.au to the email address the PMHC MDS has on file for the user. Additionally, if you have set a backup email, then an email will also be sent there. An SMS with a verification code will also be sent to the mobile phone number on record

    PMHC MDS Reset Password Request

  9. Open the email sent from noreply@logicly.com.au and open the link in the email

    PMHC MDS Reset Password Email

  10. Enter the verification code you were sent via SMS

PMHC MDS User Verification
  1. Click Submit
  2. This will open the Password reset window
PMHC MDS Password Reset
  1. Enter your new password
  2. Confirm you new password
  3. Click Submit
  4. Your password will be reset
PMHC MDS Password Reset Success
  1. Logout of the profile management page
  2. Navigate back to https://pmhc-mds.com/ and sign in

1.9. Account Blocked

To ensure security, the system blocks users who make too many incorrect attempts to access their account on the PMHC MDS.

PMHC MDS Account Blocked

When this ocurrs, an automated email will be sent to the email address the PMHC MDS has on file for the user.

PMHC MDS Account Blocked Email Text

  1. Open the “Account blocked” email sent from support@logicly.com.au and follow the instructions in that email to unblock your account

    PMHC MDS Account Blocked Email Display

  2. If your IP address is displayed correctly, click the Unblock button

The system will confirm if the unblock was successful.

PMHC MDS Account Unblocked Success

Please note: Reset your password before attempting to log in again - See Forgotten or Expired Password.