1. Passwords

As required by the Australian Government’s Protective Security Policy Framework passwords must be changed every three months. If you do not change your password it will expire and you will not be able to login to the system without resetting your password.

Passwords must be:

  • 13 or more characters with no complexity requirements; or
  • a minimum of 10 characters with at least 3 of the following character sets
    • lowercase characters (a-z)
    • uppercase characters (A-Z)
    • digits (0-9)
    • punctuation and special characters
  • changed at least every 90 days;
  • changed by users no more than once a day; and
  • not reused from any of the preceding eight changes.

Please note: Users will be reminded via an email sent from support@strategicdata.com.au 14 days prior to their password expiry date, and on PMHC MDS login 7 days prior to their password expiry - See see Password Expiry Notifications.

If a password expires the user will not be able to access the PMHC MDS until they reset their password - see Forgotten or Expired Password.

1.1. Password Expiry Notifications

As required by the Australian Government’s Protective Security Policy Framework passwords must be changed every three months.

Users will be reminded via an email sent from noreply@strategicdata.com.au each day for 14 days prior to their password expiry date, and will also be reminded on PMHC MDS login 7 days prior to their password expiry.

It is quicker to reset your password before it expires. Passwords can be reset by clicking the password reset link, which will open https://auth.strategicdata.com.au/. This link can be accessed in one of two ways:

  1. Either on the password reminder email; or

    PMHC MDS Resetting Password
  2. Under the PMHC MDS login click the Sign in button.

    PMHC MDS Resetting Password

When your profile management page opens, you will be shown this screen:

PMHC MDS Resetting Password

Please note: If you see the message “Password unacceptably weak” after entering your new password, the password is not of sufficient complexity. Please check the password requirements. (Current users have indicated they find it easier to create a password that is 13 or more characters to avoid the complexity requirements). Iif you receive a message that your current password is incorrect, please reset your password through the link, Forgotten or Expired Password.

  1. Click Submit

  2. You will receive confirmation when your new password has been successfully saved

    PMHC MDS Password Reset Success
  3. Log out of the profile management page

  4. Navigate back to the PMHC MDS https://pmhc-mds.com/ and sign in

1.2. Forgotten or Expired Password

As required by the Australian Government’s Protective Security Policy Framework passwords must be changed every three months. If you do not change your password it will expire and you will not be able to login to the system without resetting your password.

If you have forgotten your password or it has expired:

  1. Navigate to https://pmhc-mds.net/ and click Sign in

  2. Click Forgot Password

    PMHC MDS Resetting Password
  3. You will be prompted to enter your email address or user name recorded for the PMHC MDS

  4. Click the I’m not a robot checkbox

  5. Click Submit

  6. An email with further instructions will be sent from noreply@strategicdata.com.au to the email address the PMHC MDS has on file for the user. Additionally, if you have set a backup email, then an email will also be sent there. An SMS with a verification code will also be sent to the mobile phone number on record

    PMHC MDS Reset Password Request
  7. Open the email sent from noreply@strategicdata.com.au and open the link in the email

    PMHC MDS Reset Password Email
  8. Enter the verification code you were sent via SMS

    PMHC MDS User Verification
  9. Click Submit

  10. This will open the Password reset window

PMHC MDS Password Reset
  1. Enter your new password
  2. Confirm you new password
  3. Click Submit
  4. Your password will be reset
PMHC MDS Password Reset Success
  1. Logout of the profile management page
  2. Navigate back to https://pmhc-mds.com/ and sign in