10.3. Frequently Asked Questions Change log
10.3.1. 06/05/2025
Removed user mobile device related questions
10.3.2. 16/12/2021
10.3.2.1. System - Data Entry FAQs
10.3.2.2. System - Uploading data
10.3.2.3. System - YES-PHN FAQs
Added a section YES-PHN survey
10.3.2.4. System - Access FAQs
10.3.3. 29/04/2020
10.3.3.1. System - Access FAQs
10.3.4. 20/1/2020
10.3.4.1. System - Data Entry FAQs
10.3.5. 28/10/2019
10.3.5.1. System - Development FAQs
Added a section Suggesting changes
10.3.6. 21/06/2019
10.3.6.1. System - Data Entry FAQs
Updated the question How do I enter a K10+, or K5, or SDQ?
10.3.7. 8/4/2019
10.3.7.1. System - Development FAQs
Updated the section Development of the PMHC Minimum Data Set
10.3.8. 14/3/2019
10.3.8.1. System - Uploading data
Added the question Why am I receiving an error saying I don’t have permission to upload organisation data?
Updated the question How do I fix upload file errors?
Moved error messages from the Upload User Guide to Uploading Data FAQs
10.3.8.2. System - Checking Data FAQs
Added the question How can I run a report?
Added the question How can I view the rules of a report?
Added the question What are the types of system reports?
10.3.8.3. System - Development FAQs
Updated the section Development of the PMHC Minimum Data Set
10.3.9. 11/9/2018
10.3.9.1. System - Access FAQs
Updated the question to How do I get started using the MDS?
10.3.9.2. System - Development FAQs
Updated the section Development of the PMHC Minimum Data Set
10.3.10. 23/7/2018
10.3.10.1. System - Development FAQs
Updated the question to Reporting - Development of the PMHC Minimum Data Set
10.3.11. 13/3/2018
10.3.11.1. Concepts Processes - Specific Data Items and Definitions
10.3.11.2. System - Development FAQs
Updated the question to Reporting
10.3.12. 19/1/2018
10.3.12.1. Concepts Processes - Outcome Measures FAQs
Fixed a spelling error in K5 for Aboriginal and Torres Strait Islander population
10.3.13. 22/12/2017
10.3.13.1. System - Development FAQs
Updated the question to Reporting
10.3.14. 08/12/2017
10.3.14.1. System - Data Entry FAQs
Added the question How can I close an episode?
Updated the question How do I enter a referral?
10.3.15. 20/11/2017
10.3.15.1. System - Data Entry FAQs
Updated the question How can I delete a record I incorrectly entered?
Updated the question How can I edit a record’s identifying key?
10.3.15.2. System - Upload FAQs
Updated the question How can I delete a record I have previously uploaded?
10.3.15.3. System - Development FAQs
Updated the question to YES-PHN Survey Reports
10.3.16. 03/10/2017
10.3.16.1. System - Data Entry FAQs
Updated the question Do I enter a Service Contact when a client doesn’t show up for the session?
Updated the question How do I enter a K10+, or K5, or SDQ?
10.3.16.2. System - Uploading data FAQs
10.3.17. 12/9/2017
10.3.17.1. System - Uploading data FAQs
Added the section Should an upload file only contain new or changed data or should it contain all cumulative data from the start of service delivery?
Removed the section ‘Should an upload file include all service contacts and measures for an episode every time?’
Removed the section ‘Do I need to include all service contacts and measures for an episode in an file?’
Added the section Will valid data be accepted if there are errors in the file?
10.3.18. 30/8/2017
10.3.18.1. System - Data Entry FAQs
Updated the question What is the best way to manage the client key?
Updated the question Can you suggest a best practice approach to managing client keys?
Updated the question How will the Master Client Index work?
Added the question How do I find or create a Client’s Statistical Linkage Key (SLK)?
Added the question How do I enter a referral?
Added the question How do I enter a K10+, or K5, or SDQ?
Added the question Do I enter a Service Contact when a client doesn’t show up for the session?
Added the question If the client is referred elsewhere (e.g. not suitable for this service) should this be recorded?
Added the question I have an error message but no idea what it means or how to fix it. What should I do?
Added the question How do I find what my Practitioner Key is?
Added the question How do I find what the Episode Key, Service Contact Key and Outcome Collection Occasion Key is?
Added the question How can I delete a record I incorrectly entered?
Added the question How can I edit a record’s identifying key?
10.3.18.2. System - Development FAQs
Updated the section Development of the PMHC Minimum Data Set
10.3.18.3. System - Upload FAQs
Added the question ‘Do I need to include all service contacts and measures for an episode in an file?’
Added the question How can I edit a record I have previously uploaded?
Added the question How can I view my uploaded data?
Added the question How can I delete a record I have previously uploaded?
Added the question How do I upload the individual CSV files?
Added the question How do I fix upload file errors?
Added the question How do I fix data errors in an upload?
Added the question Has my data uploaded if my file has an error status?
10.3.19. 28/7/2017
10.3.19.1. System - Development FAQs
Updated the section Development of the PMHC Minimum Data Set
10.3.20. 26/6/2017
10.3.20.1. System - Development FAQs
Updated the section Development of the PMHC Minimum Data Set
Removed the question What features will be included in Stage Two development?
Added the section Reporting
10.3.21. 21/6/2017
10.3.21.1. System - Development FAQs
Updated the question to YES-PHN Survey Reports
10.3.22. 6/7/2017
10.3.22.1. System - Data Entry FAQs
Added the question to Why is an episode showing as uncommenced?
10.3.22.2. System - Development FAQs
Added the question to YES-PHN Survey Reports
Added the question to Master Client Index
10.3.22.3. System - Upload FAQs
Added the question to How can I review why the status of my upload file shows error?
10.3.23. 1/5/2017
10.3.23.1. System - Data Entry FAQs
Refined the answer to Can I go back and enter information if I don’t have it at the time?
10.3.24. 10/3/2017
10.3.24.1. Concepts Processes - Outcome Measures FAQs
Refined the answer to MHNIP outcome measures
10.3.24.2. Concepts Processes - Scope FAQs
10.3.24.3. System - Access FAQs
Added the question Are services previously delivered under MHNIP expected to collect the PHMC MDS?
Refined the answer to What can a user see in the MDS?
Added the question What should I do if a user didn’t receive the email invitation?
Added the question Can I add an existing user to another PHN or Provider Organisation?
Added the question Why did I get this message when inviting a user - ‘An error occurred: Inviting user failed: An outstanding PMHC MDS invite exists’?
Added the question What should I do if a user didn’t receive the email invitation?
Refined the question I’m a third-party software developer developing software to assist with uploading data to the MDS. Can I have an account to test my data uploads?
10.3.24.4. System - Data Entry FAQs
Added the question Can I enter fictitious data as a part of testing?
Added the question Where do I enter MHNIPS data collection?
Added the question Can the PMHC MDS capture and record additional data?
Added the question Why can’t we use the SLK as the client key?
10.3.24.5. System - Uploading FAQs
Added the question How can I view my uploaded data?
10.3.25. 8/2/2017
Made the ‘Department response to issues raised by PHNs’ document the Concepts and Processes Frequently Asked Questions subsection in the online Frequently Asked Questions
Moved the current Frequently Asked Questions section into the System Frequently Asked Questions subsection in the online Frequently Asked Questions